mercredi 20 août 2014

How Voip Revolutionized Business Telephone Systems

By Deanne Shepard


Nobody will argue the fact that effective communication is the core success factor of every organization. Telegraphic and telephonic communication systems have been around for many decades, but as the world becomes more competitive and as technology advances in leaps and bounds traditional business telephone systems simply do not satisfy the needs of enterprise. Companies in Vancouver BC want cost effective communication and they want to be in touch at all times.

One of the biggest growth markets in the telecommunications field has been internet based communication. VoIP, which stands for Voice over Internet Protocol has taken the world by storm. Customers are queuing up to take advantage of the advanced features, the reliability and the affordability of internet based communication. It offers users a competitive edge that simply cannot be matched by traditional communication methods.

Flexibility is probably one of the major benefits appreciated by internet clients. Traditional networks are expensive to install and they do not offer the flexibility of upgrading or downgrading at will. Internet networks, however, utilize a single and central installation and clients can add locations, departments, users and divisions at will, even if the location is geographically far removed from the central installation.

Internet telephony offers users and clients the ability to make and receive calls from just about anywhere. This means that they are not chained to a desk or a specific location. In addition, users can use a wide variety of devices such as smart phones or tablets to access and use the network. The freedom that these features offer users allows them to be more productive and to be able to communicate on the move.

Companies are delighted by the huge savings that internet networks offer them. It is not uncommon to cut the bill by half. This massive savings are made even more attractive when one takes into account that internet based communication do not require a telephone operator at every location. There is just one system and in this way further significant savings are achieved.

Clients also save significant amounts on maintenance. PABX systems, of which large companies often have dozens, require constant maintenance and the work requires the attention of highly trained and expensive technicians. VoIP systems are hosted by the service provider and the client therefore has a minimal responsibility for maintenance. Clients also enjoy the added benefit of always having access to the very latest upgrades.

Users of VoIP continue to enjoy all the features that they had when they used PABX systems. They still have call forwarding and conference call facilities, for example. However, with VoIP they also have time saving features such as voice to email, fax to email, unlimited call forwarding, even to remote locations and intercom facilities. Users or managers can also access a wide variety of reports that can help them improve efficiency.

No organization can function without efficient communication networks. Employees that deal with important role players need to be available and they need the ability to be able to respond to queries instantly. VoIP offers just this. It is efficient, reliable and cheap.




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